FAQ
The quick answers to the things people ask us most. Anything else, just get in touch.
Delivery
How much is delivery?
Free on every order, with no minimum spend.
When will my order arrive?
We dispatch the next working day, and it is typically with you an estimated 2 to 3 working days after dispatch.
Who delivers it?
Royal Mail, DPD or Evri, depending on the item and where you are.
Returns
Can I change my mind?
Yes. You have 30 days from delivery to return it, and we pay the return postage.
How do I start a return?
Get in touch via our contact page or email cjbrandsltd@gmail.com and we will talk you through it.
My item arrived damaged. What now?
Send us a photo and your order number and we will sort a refund or replacement right away.
Products & ordering
Are your products genuine and new?
Always. Everything we sell is brand new and exactly what it says on the box. You can read more about us.
Who am I buying from?
CJ Brands Ltd, a UK-registered company (number 16464802). You will also find us on eBay as cjbrands.
Is VAT included?
Yes. The price you see is the price you pay, with VAT and UK delivery included.